Frequently Asked Questions

Oncor answers common questions about safety.

Texas 811

Consumers are encouraged to use the Call Before You Dig hotline whenever digging more than 16 inches deep to plant or do construction or yard work. The number is easier now than ever before to remember – just call 8-1-1 before digging.

Streetlight Outages

Oncor advises customers on streetlight outages and provides an online resource to direct questions or report local outages.

Storm Safety

Take time to prepare for the next storm with these safety tips.

Outdoor Safety

Oncor routinely publishes guidelines with tips for outdoor safety around electricity, especially during extreme weather conditions.

Indoor Safety

Indoor safety around electricity is an emphasis at Oncor.

Lifetime of Safety

Oncor provides an archive of monthly safety tips to help residents stay safe around electrical equipment.