The website, located at txu.com/billhelp is designed to give consumers the ability to identify common causes of high electricity costs and provides a number of easy-to-use tools to help consumers learn about and manage their energy consumption.
Highlights of the website include:
· An Energy Thieves Calculator that helps identify household electronic devices that continue to draw power even when they’re not in use;
· An Energy Savings Guide for indoor and outdoor tips to save energy;
· The TXU Energy Personal Energy Advisorthat provides consumers with a list of tools, tips, and projects which can help them reduce usage based on their responses to a few simple questions;
· A section on understanding electricity costs with information to help consumers understand their bills by walking them through how to read their meters and understand their electricity bills;
· Information on TXU Energy AidSM, the company’s bill payment assistance program, the largest among electricity providers in the nation;
· Information on TXU Energy’s low-income discount program. TXU Energy is the only retail electric provider in Texas that voluntarily provides an approximate 10 percent discount for participating low-income customers.This discount is in addition to the one provided by the State of Texas’ System Benefit Fund– the state directed program for low-income assistance on energy bills;
· Information on the TXU Energy summer moratorium on disconnects for customers in need. A flexible payment plan is available for residential customers designated as low-income, ill or disabled, or who are at least 62 years of age; and
· Acccess to the the company’s Average Monthly Billing program that helps smooth out the seasonal highs and lows of customers’ electricity bills.
For more information on the new website visit txu.com/billhelp .
About TXU Energy
TXU Energy is a market-leading competitive retailer that provides electricity and related services to more than 2 million electricity customers in Texas. TXU Energy offers a variety of innovative products and solutions, allowing both its residential and business customers to choose options that best meet their needs, including exceptional customer service, competitively priced electricity service plans, innovative energy efficiency options, renewable energy programs and other electricity-related products and services. Visit txu.com for more information about TXU Energy. REP #10004.