TXU Energy isdelivering superior customer service online and two national organizations haverecognized the company’s efforts.
Judges in the 2013 WebMarketing Association’s WebAward contest say the TXU Energy MyAccount sets a standard in the energyindustry. The award recognizes “the standard of excellence for which all websitesshould strive.”
Meanwhile, consumersselected by E Source rated TXU Energy’s website as the most user-friendly amongall active retail electricity providers in Texas. E Source is a Colorado-basedelectric and gas utility research and consulting firm that has benchmarkedutility websites since 2002.
“TXU Energy is committedto providing a superior customer experience, with innovative solutions andservice that exceeds customers’ expectations,” said Michael Grasso, chiefmarketing officer for TXU Energy. “To help meet that commitment, we havedeveloped a fully integrated suite of solutions that are easily accessiblethrough the online tools that our customers prefer.”
Nearly 1 millioncustomers use TXU Energy’s online tools, and MyAccount is the gateway.Customers who go through the simple MyAccount setup have 24/7 access to managetheir accounts, view and pay their monthly bills, and find online resources tolower their energy usage and spending.
In addition tofirst-class self-service options, the TXU Energy website provides:
- Easy-to-navigatepages to help Texans who are shopping for new products and services.
- Click-to-chatservices for consumers who prefer that communications channel.
- Personalizedenergy-savings tips, videos and resources for anyone looking to save money byreducing their electricity consumption.
“Sales and supportfrom customer care agents are just two elements of the experience our customershave with TXU Energy,” Grasso said. “With innovations like MyAccount, ourfirst-in-market mobile apps and website, and ground-breaking service plans, TXU Energy is giving Texans innovativechoice, convenience and control over how and when they interact with us, and,most importantly, how much energy they are using so they can manage theirspending.”