Market-Leading Retailer Praised for Investment in Technology to Enhance Customer Experience
TXU Energy has recently been recognized by two leading publications, CIO Magazine and Computerworld, for its efforts to enhance customer service and deliver value through significant investments in new innovative technologies.
TXU Energy has been named as a Laureate by the International Data Group’s (IDG) Computerworld Honors Program. This prestigious award goes to the Top 15 companies globally in each industry. Additionally, TXU Energy was also recognized on the 2010 CIO 100 list by CIO Magazine. With this recognition, TXU Energy is ranked as one of the top 100 companies across all industries for their commitment in using new innovative technologies to provide customers with services and value that is superior to their competitors.
“We certainly appreciate the fact that two of the most respected global IT publications have recognized TXU Energy for deploying innovative technologies to create new value for customers,” said Kevin Chase, chief information officer for TXU Energy. “I’m proud of the team’s accomplishments and our implementation of new technologies for customer care, which enable us to deliver the premier service our customers want and deserve.”
Serving more than two million customers in the highly competitive Texas retail electricity market, TXU Energy replaced virtually all of its 170 IT systems with new technologies in 2009. This was a critical step in TXU Energy’s overall goal of further differentiating itself from its competitors with best-in-class service and new solutions to help customers save money.
These recent investments in technology are enabling TXU Energy’s customers to make better decisions through new solutions on the web and mobile devices to monitor and reduce home energy consumption. In addition, customers are enjoying a much improved interactive voice response (IVR) system, as well as new web portals for both residential and business customers that make it simpler to get desired services quickly and easily.
For more information about the 2010 CIO 100 list, visit CIO’s website: cio.com/cio-awards/cio100.
For more information about the 2010 ComputerWorld Honors program, visit ComputerWorld’s website: cwhonors.org.
About TXU Energy
TXU Energy is a market-leading competitive retailer that provides electricity and related services to more than 2 million electricity customers in Texas. TXU Energy offers a variety of innovative products and solutions, allowing both its residential and business customers to choose options that best meet their needs, including exceptional customer service, competitively priced electricity service plans, innovative energy efficiency options, renewable energy programs and other electricity-related products and services. Visit txu.com for more information about TXU Energy. REP #10004.